Sending Broadcast Messages (email and text)

Hero Schedule's Broadcast Message feature allows you to send mass text messages, emails, or both to individuals or groups within your system. This is a great way to quickly communicate with your team. Here's how it works:

1. Go to Broadcast Message Page

Go to Menu -> Broadcast Message.

2. Selecting Recipients:

You can select:

• Individuals: Scroll through the list or use the search bar to find and add specific people.
• Groups: Select a pre-defined group or search for one.
• Everyone: Choose the "Everyone" option to include all users in your system.
• Adding/Removing: Add multiple groups or individuals as needed. Remove recipients by clicking the red X next to their name or use the "Clear" button.

3. Composing Your Message:

• Choose Message Type: Select "Email", "Text Message", or "Both".
• Write Your Message: Type your message in the provided field.
• Text Message Conversion: Click the copy icon to transfer your email message to the text message field.
• Character Limit: Text messages have a 156-character limit. Edit your message to fit within this limit. The system will warn you if you exceed it.

4. Sending Your Message:

• Once you've finalized your recipients and message, click Send.
• The message will be immediately sent to all selected recipients.
• A confirmation will appear showing the results of the email and text message deliveries.

5. Sending to Additional Groups:

• You can send the same message to another group without clearing the original message. Simply select the new group and click Send again.

6. Viewing the Archive:

• Click the View Archive button to see a list of recent sent messages (default is the last 30 days).
• Expand the search range to view older messages.
• Click on a message to see its recipients and content.

7. Message Limits:

• Hero Schedule allows 40 broadcast messages per user per month.
• Most agencies won't reach this limit with normal, occasional use.
• If you exceed the limit, Hero Schedule will contact you to discuss increasing your limit for an additional fee.

Need More Help?

If you have any further questions about the Broadcast Message feature, please contact Hero Schedule support.