How to send text messages & email broadcasts

Select the recipients of your message in the drop-down. You can select individual employees, multiple individuals, group, or the entire agency.

Select email, text or email & text.

Sending Email

Enter a subject and message, then click send.

Sending Text Messages

Enter message and click send. Maximum length is 125 characters.

Sending Text & Email

Enter a subject and message in the email area. Enter a message in the text area. Message areas can be quickly copied up/down using the white clipboard icon. Click send.

Viewing message archives

Click View Archive button in upper right corner.

View message archive history

Emails and text messages can be verified as “sent” for each recipient. A green check mark will appear if message was sent correctly. A red X will appear if there was an issue with the email or text message.

FAQ

What phone number does the SMS broadcast originate from?

Text messages are sent from a standard telephone number. This number can be saved in a user’s contact list.

Will my agency be charged per text message?

Your agency will get credit for 40 SMS messages per user per month. Overages will be billed at $0.009/message. Hero Schedule will email you if your agency goes over the messaging limit.

For example, if your agency has 100 users, you automatically have a 4,000 message credit that is shared by all users.

How do I know if users are receiving text messages?

While we are not able to verify that a user has read the message, our system will give you a report for each message sent showing the message was “successfully sent” or if there was an error.